The knowledge management and remote learning blog by Zapiens.ai

Teleworking. This is how we do it.

Teleworking. This is how we do it.

Notice: This is not a guide, nor do we have a secret formula for success.These are days of sharing, helping each other, and virtually pitching in. That's why we’ve decided to show you what we do: explain our methodology, mistakes and learning after 4 years of teleworking. I'll show you how we do...

Antifragility to COVID-19.

Antifragility to COVID-19.

What is my role as President?As head of my tribe, my mission in this emergency is not only to survive, but to come out of it being antifragile. In case you're not familiar with Nicholas Taleb's concept. “Antifragility is the property by which as a result of facing a stressful or negative external...

My «recruiter» notes (II)

My «recruiter» notes (II)

What would I say to my 2005 self? Last November I turned 40, over 16 years working as a computer engineer and doing a little bit of everything. One day you send your CV to a University professor to get a scholarship that will become your first job, and the next day you are giving talks on...

My «recruiter» notes (I)

My «recruiter» notes (I)

In the last few months, I’ve been assigned the role of «recruiter». You know: you detect needs, you write a detailed offer, you filter CVs, you prepare a screening test, you interview people (some may be bragging..., others are simply wow!), you don't fit the budget, you negotiate and finally,...

Collaborative Education

Collaborative Education

Ask, ask and keep asking. It seems simple, but this is our greatest challenge: to encourage the “asking” spirit. When we were little children in school, we learned to prejudge those who asked, thinking it was because they didn’t understand, or didn’t know, or because they were know-it-alls, when...

How to train a robot

How to train a robot

I’m sure you’ve heard a lot of talk about robots, bot, chatbots… But, in case you haven’t, we'll simply refer to it as "ROBOT". In our tribe we have a very simple maxim. "Speak in Grandmother’s language" In other words, if our grandmother doesn’t understand anything we explain to her, then we’re...

Blunder discontinued!

Blunder discontinued!

It seems like yesterday, but Blunder was born 4 years ago, around 2015. That's a long time when talking about technology. It's been more than a year since Zapiens was born and as a company we must look forward. Keeping the system compatible backwards, its safety and, in short, doubling its...

Communities: group strength

Communities: group strength

History says that we are social animals, used to living in communities. Our necessity of creating relationships is what makes us move in groups. Regardless of whether these are social, business or sporting, they always have the same purpose: to bring together a number of people with a common goal....

What Customer Success is and is not…

What Customer Success is and is not…

A few years ago I related the Customer Success in Zapiens, with a fast and efficient support, where our users wanted to recommend us and our customers were satisfied with our product. But now I know I was wrong, none of that is enough. In this post I will explain what is Customer Success, since it...