July news are here!
Save time managing questions
We have unified all the questions on one page. Now in the Questions area you will find:
- Reported questions: those that users have reported by clicking on the “I disagree” button in the app.
- Questions without answer: questions asked to Zap that no expert has answered yet or that are not categorized.
- Questions with only one answer: those that experts have already answered, it’s Zap’s knowledge!
- Completed questions: these are the questions that besides having a correct answer, also have other answer options and, therefore, are ready to be added to a training.
In addition, we have added filters in all the options so that you can find the questions you’re looking for faster, and we’ve also added all these data to the Excel that you can export with the questions.
The Excel files you can download will have the information of the filters you have applied.
But that’s not all! Next month we will improve the listings so that you can edit the questions on the list itself.
More knowledge for Zap
On the other hand, the system already allows you to upload an Excel with the questions with only one answer. If you want to teach Zap about a topic, or include your company’s FAQs, you can create them in an Excel and upload them directly to Zapiens. We recommend you to do it so that Zap becomes smarter and as a result, users will be happier!
See you soon with more news!